Terms of use

Terms and Conditions for Use of this Site

This web site and the related web sites contained herein (collectively, the "Site") make available information on hotels, resorts, and other transient stay facilities (each a "Property") owned or managed by HUP-ZAGREB d.d. and/or its subsidiaries and affiliates (collectively, "HUP-ZAGREB d.d."). This Site, and the services of each of its modules, are offered exclusively by HUP-ZAGREB d.d. The offer of such goods and/or services is conditioned on the user's ("User('s)" or "You(r)") acceptance of the terms and conditions and notices set forth herein and on other pages of the Site (collectively the "Terms").


BY ACCESSING USING, VIEWING, TRANSMITTING, CACHING OR STORING THIS SITE OR ANY OF ITS SERVICES, FUNCTIONS OR CONTENTS, YOU SHALL BE DEEMED TO HAVE AGREED TO EACH AND ALL THE TERMS, CONDITIONS, AND NOTICES IN THIS SITE ("AGREEMENT") WITHOUT MODIFICATION. IF YOU DO NOT AGREE, PLEASE CEASE USE OF THE SITE AND LEAVE THE SITE IMMEDIATELY.


Use of Site.

The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, You represent that You are of sufficient legal age to use this Site and to create binding legal obligations for any liability You may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself or for another person for whom You are authorized to act.

You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from HUP-ZAGREB d.d. has been granted. You agree that You will not use this Site for chain letters, junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. In addition, You agree not to create a hypertext link from any web site controlled by You or otherwise, to this Site without the express written permission of HUP-ZAGREB d.d. You agree not to pretend to be any other person or a representative of any entity, whether actual or fictitious, including an employee or agent of HUP-ZAGREB d.d. or any third party that provides services related to this Site.

You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any contents or information contained therein, unless You obtain HUP-ZAGREB d.d.'s prior express written consent. You agree that You will not through any means interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to HUP-ZAGREB d.d. and/or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for HUP-ZAGREB d.d. or cause HUP-ZAGREB d.d. to lose (in whole or in part) the services of our suppliers.


Terms Incorporated by Reference.

In addition to these Terms, You agree to the terms, conditions, and notices specified at the following link, which is hereby incorporated into this Agreement:

  • The terms and conditions of HUP-ZAGREB d.d. Online Privacy Statement are found at the following link:


Copyright

This Site, including each of its modules, is the copyrighted property of HUP-ZAGREB d.d. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the written permission of HUP-ZAGREB d.d., except that You may download, display and print one copy of the materials presented on this Site on a single computer for Your personal, non-commercial use only. Unauthorized use of this Site and/or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.


Software

Any software that is made available to download from this Site ("Software") is the copyrighted work of HUP-ZAGREB d.d. and/or its various third party licensors. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted. Without limiting the foregoing, copying or reproduction of the Software for further reproduction or redistribution is expressly prohibited.


User Feedback

By submitting any ideas, comments, suggestions or other information to HUP-ZAGREB d.d. related to improvements to the Site and/or services related to the Site; (collectively, the "Feedback"), You agree that such Feedback shall be deemed, and shall remain, HUP-ZAGREB d.d.'s property. None of the Feedback shall be subject to any obligation of confidentiality on HUP-ZAGREB d.d.'s part and HUP-ZAGREB d.d. shall not be liable for any use or disclosure of any Feedback. HUP-ZAGREB d.d. shall own all rights related to the Feedback (including without limitation intellectual property rights and moral rights) and shall be entitled to use of the Feedback without restriction for any purpose whatsoever, commercial or otherwise, without compensation to You.

You also warrant that the holder of any rights, including moral rights in such content, has completely and effectively waived all such rights and validly and irrevocably granted to You the right to provide the proprietary rights to HUP-ZAGREB d.d. stated above.


Privacy, Use of Personal Information.

HUP-ZAGREB d.d. respects the privacy of Users of this Site. HUP-ZAGREB d.d. provides the HUP-ZAGREB d.d. Online Privacy Statement so You will be informed about use of information HUP-ZAGREB d.d. collects at this Site. You hereby acknowledge and agree that You have read and consent to the terms of the Online Privacy Statement at the following link: , which is incorporated by reference herein.

When You reserve or purchase travel services through this Site, information that You have provided us about You is provided to the hotel, or other involved third parties to fulfill Your travel arrangements.

This Site contains links to other web sites that may collect personally identifiable information about You. When You click on one of these links, You are entering another web site for which this Site has no responsibility. We encourage You to read the privacy policies of all such sites, as their policies may be materially different from HUP-ZAGREB d.d.'s Online Privacy Statement.

 

In addition to the circumstances described above, HUP-ZAGREB d.d. may disclose information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of HUP-ZAGREB d.d. when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.


Monitoring

You agree that HUP-ZAGREB d.d. has no obligation to, but may monitor and review information You transmit over the Site. You agree that HUP-ZAGREB d.d. may censor, edit, remove or prohibit the transmission or receipt of any information that HUP-ZAGREB d.d. deems inappropriate or in violation of these Terms, and use any such information as necessary to provide the Site and/or to protect the rights or properties of HUP-ZAGREB d.d. You agree that HUP-ZAGREB d.d. may also monitor and review stored information without restriction. You hereby acknowledge and consent to such monitoring and reviewing.


Linked Web Sites

This Site includes links to other web sites. HUP-ZAGREB d.d. provides such links solely as a convenience to You and for informational purposes only. HUP-ZAGREB d.d. has not reviewed all of the information on these other web sites. The inclusion of these links in no way indicates HUP-ZAGREB d.d.’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. Neither HUP-ZAGREB d.d., nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If You decide to access other web sites, You do so at Your own risk. Other web sites may include links to the Site. The inclusion of such links does not indicate the other web site’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from the Site.


Advertising Disclosure, Accuracy

Product descriptions posted on our product pages are the representations of our suppliers. The Site may contain technical inaccuracies or typographical errors or omissions. HUP-ZAGREB d.d. is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. HUP-ZAGREB d.d. reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.


Mis-Communications / Lost Transactions

HUP-ZAGREB d.d. and any other providers of products or services related to this Site are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, HUP-ZAGREB d.d. and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by User(s) or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site. HUP-ZAGREB d.d. and any other providers of products or services related to this Site may cancel or modify reservations where it appears that a User has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

You agree that neither HUP-ZAGREB d.d. nor any other providers of products or services related to this Site are responsible for any damages that may arise as a result of any travel or hotel arrangements or other orders You request or make on this Site which are not processed or accepted for any reason.


Personal Information, Credit Card Information

YOU AGREE THAT NEITHER HUP-ZAGREB D.D. NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE ARE RESPONSIBLE OR LIABLE IN ANY WAY FOR INJURY, LOSS OR DAMAGE TO YOUR COMPUTER, OR INTERCEPTION OR USE OF CREDIT CARD INFORMATION OR OTHER PERSONALLY IDENTIFIABLE INFORMATION, RELATED TO OR RESULTING FROM USE OF THE SITE OR ANY SITES LINKED OR ASSOCIATED WITH THIS SITE.

HUP-ZAGREB D.D. MAKES NO WARRANTY OR REPRESENTATION REGARDING OF CONFIDENTIALITY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THIS SITE OR ANY WEB SITE LINKED TO THIS SITE. YOU AGREE THAT NEITHER HUP-ZAGREB D.D., NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE, ARE RESPONSIBLE FOR THE CONFIDENTIALITY OF ANY INFORMATION, (INCLUDING WITHOUT LIMITATION CREDIT CARD INFORMATION, PERSONALLY IDENTIFIABLE INFORMATION, EMAIL ADDRESS, PHONE NUMBER, ETC.), AND NEITHER HUP-ZAGREB D.D., NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE, ARE RESPONSIBLE FOR ANY DAMAGES THAT MAY ARISE FROM DISCLOSURE OF SUCH INFORMATION.


Use of Third Party Suppliers

In order to offer the services related to this Site, and fulfill reservations or orders users place on this Site, HUP-ZAGREB d.d. may use third party suppliers. You acknowledge and agree that, the carriers, hotels and other suppliers providing travel or other services for HUP-ZAGREB d.d. may be independent contractors, and not agents or employees of HUP-ZAGREB d.d. Your credit card statements for products or services purchased on this Site may refer to such third-party suppliers or their respective fulfillment vendors, rather than to HUP-ZAGREB d.d. or the Property at which you may have booked a reservation.

You agree to the terms and conditions of purchase imposed by HUP-ZAGREB d.d. You understand that any violation of any supplier's conditions of purchase may result: in cancellation of Your reservation(s) or purchase(s); in Your being denied access to any flight(s), hotel(s), automobile(s), activities, or service; in Your forfeiting any monies paid for such reservation(s) or purchase(s); and in HUP-ZAGREB d.d. debiting Your account for any costs HUP-ZAGREB d.d. incurs as a result of such violation. You also agree to allow HUP-ZAGREB d.d. and each Property, and other suppliers of other travel services to charge the credit card on file for the payment of penalties arising from the Your failure to comply with such rules. Such payment will be collected without additional notice. You agree that You are completely responsible for all charges, fees, duties, taxes, and assessments arising out of Your use of this Site.

YOU AGREE THAT HUP-ZAGREB D.D. IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH THIRD PARTY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING FROM THE USE OF SUCH SUPPLIERS. HUP-ZAGREB D.D. HAS NO LIABILITY AND WILL NOT MAKE REFUNDS FOR ANY DELAY, CANCELLATION, OVERBOOKING OR OTHER CAUSES BEYOND HUP-ZAGREB D.D.'S DIRECT CONTROL, AND HUP-ZAGREB D.D. HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSES RESULTING THEREFROM.


Property Reservations General Terms.

In addition to the other terms and conditions specified on this Site regarding our Properties, the following general terms and conditions apply to reservations booked on this Site:

Cancellation policies and other information about specific room reservations and properties may vary by Property and by the type of reservation. If you plan to travel with your pet, we recommend that You confirm directly with the Property that they do, indeed, accept pets.

Reservations made by one or more individuals or by an agency on the Site, on behalf of one or more proposed guests, and involving more than nine (9) rooms at the same Property for the same period of stay, must be directly through the Property. If more than nine (9) rooms at the same Property for the same period of stay are booked through any other method, HUP-ZAGREB d.d. reserves the right to cancel or impose additional requirements on such reservations.

Requests for specific features such as bedding type or non-smoking rooms are simply that, and while most Properties will strive to honor Your requests, neither HUP-ZAGREB d.d. nor the Property guarantee that Your request will be honored.


Miscellaneous Terms.
Denial of Access

In its sole discretion, in addition to any other rights or remedies available to HUP-ZAGREB d.d., and without any liability whatsoever to User, HUP-ZAGREB d.d., at any time and without notice, may terminate or restrict User's access to this Site and any related services.


Headings

The headings used in these Terms are included by convenience only and will not limit or otherwise effect these Terms.


Assignment

You may not assign, convey, subcontract or delegate Your rights, duties or obligations hereunder.


Additional Terms

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this Site, and You agree to abide by such other terms and conditions.


Severability

These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.


Attorney's Fees

If HUP-ZAGREB d.d. takes any action to enforce this Agreement, HUP-ZAGREB d.d. will be entitled to recover from You, and You agree to pay, all reasonable and necessary attorney's fees and any cost of litigation, in addition to any other relief, at law or in equity, to which HUP-ZAGREB d.d. may be entitled.


Modification

HUP-ZAGREB d.d. may at any time modify these Terms, and Your continued use of this Site will be conditioned upon the terms and conditions in force at the time of Your use. Accordingly, You agree to review these Terms periodically, and Your continued access, use and/or posting on this Site shall be deemed Your acceptance of the changed Terms.


EXCLUSION OF WARRANTY, DISCLAIMER

YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENTS AND/OR MATERIALS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. HUP-ZAGREB D.D. HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. NO ORAL ADVICE OR WRITTEN CORRESPONDENCE OR INFORMATION PROVIDED BY HUP-ZAGREB D.D. WILL CREATE A WARRANTY OF ANY KIND, AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.


LIMITATION OF LIABILITY

IN NO EVENT SHALL HUP-ZAGREB D.D., ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR INJURY OR ANY DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO:(1) YOUR USE OF THIS SITE; (B) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS SITE FOR RESERVATIONS OR TICKETING); OR (C) THE PERFORMANCE OR NON PERFORMANCE BY HUP-ZAGREB D.D. OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE; EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF RECOVERY.

Some jurisdictions do not allow the exclusion of consequential or incidental damages, so some of the foregoing exclusions may not apply to You. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST HUP-ZAGREB D.D ARISING OUT OF, OR IN ANY WAY CONNECTED TO YOUR USE OF THE SITE AND/OR ANY RELATED PRODUCTS OR SERVICES.

IN THE EVENT HUP-ZAGREB D.D. IS HELD LIABLE FOR ANY DAMAGES RELATED TO THIS SITE, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED TO REIMBURSEMENT OF THE CHARGES FOR SERVICES OR PRODUCTS PAID BY YOU THAT WERE NOT PROVIDED TO YOU.

YOU HEREBY WAIVE ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO THIS SITE BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH SUCH CLAIM OR ACTION IS BASED.


Indemnification

You agree to indemnify and hold HUP-ZAGREB d.d. and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of this agreement or the documents it incorporates by reference, or Your violation of any law or the rights of a third party. HUP-ZAGREB d.d.'s failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.


Governing Law

Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with, the laws of the Republic of Croatia. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation this paragraph.


Entire Agreement

These Terms, together with those incorporated herein or referred to herein (including, without limitation, the HUP-ZAGREB d.d. Online Privacy Statement) constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.

Revised: September 27, 2007


Cookies policy

In order that websites work properly and to ensure the user all the expected functionality, the minimal amount of cookie information is necessary to be saved on your computer. More than 90% of websites use cookies and according to the regulations of the European Union their use requires the consent of the user. By using these websites, you agree to the use of cookies; if you block these cookies you will still be able to view this site, however, some of its features will not be functional.

What is a cookie?

A cookie is a piece of information saved on your personal computer at the time of browsing a website which you have visited. Cookies enable easier use since they save your settings for websites (language or address) and they are reactivated upon revisiting the site again. In this way, the information is tailored to your needs and regular methods of use.

From the simple information about the settings, cookies can also save a large amount of information (name, e-mail address) which you must give complete access to. If you do not enable them, the cookies cannot access information on your computer. The activities of saving and sending by cookies is not visible to you, however in the settings of your web browser you can choose to approve/disapprove the requirements for storing cookies, deleting saved cookies and other activities connected with the use of cookies.

How to enable cookies?

By turning off cookies you do not allow them to be stored on your computer. Cookie settings can be configured and changed with the chosen Internet browser. If you disable cookies, you will not be able to use certain functionalities of websites.

What are temporary cookies?

Temporary cookies, or session cookies, remove themselves from your personal computer at the moment of closing the Internet browser with which you have viewed a website. With the help of these cookies, sites store temporary information.

What are permanent cookies?


Permanent, or stored, cookies remain in your personal computer even after closing the Internet browser. With the help of these cookies websites store information in order to simplify your use. For example, websites that require the input of a username and password will “remember” your input which will appear upon every new visit. Permanent cookies will remain recorded in your computer for days, months or years.

What are first-party cookies?

First-party cookies come from websites which you are viewing, and can be temporary or permanent. In this way, websites store information which will make use easier upon every new visit to that website.

What are third-party cookies?

Third-party cookies on your computer come from other web places which are located on websites which you are viewing, for example, pop-up ads. Here cookies have the role of following websites for advertising purposes.

Does this website use cookies?
Yes, this website uses cookies in order to ensure you a simpler and more useful experience.

What kind of cookies does this website use?
  • Temporary cookies (session cookies) – these cookies will automatically be deleted once you close the Internet browser with which you are working
  • Permanent cookies (persistent cookies) – these are cookies which will remain “recorded” in your Internet browser until they expire or you remove them yourself manually. The collected information is anonymous, and does not include your private data

Does it have third-party cookies?

There do exist several external services which store your limited cookies, but this website has not placed them. Limited cookies are used for the free use of features which allow users easier access to content. This website enables:
  • Visit measurements

The website uses Google Analytics – a service for measuring visits. If you wish to disable the saving of cookies of the site by this service, you can deny them via the following link: Google Analytics - https://tools.google.com/dlpage/gaoptout

Additional information about disabling cookies


There are several websites for turning off the storage of cookies for various services. You can read more information on the following links:
http://www.allaboutcookies.org/
http://www.youronlinechoices.eu/



HUP-ZAGREB d.d. Online Privacy Statement

Our Mission

At HUP-ZAGREB d.d. , we are dedicated to protecting your privacy and safeguarding your personally identifiable information. HUP-ZAGREB d.d.'s mission is to consistently exceed our guests' expectations in terms of the products and services we provide to our business and leisure travelers. We strive to create an experience that is responsive to our guests' needs by using the information you entrust us with responsibly. HUP-ZAGREB d.d. is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws throughout the world.

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and during your relationship with us.

TYPES OF INFORMATION WE COLLECT:


HUP-ZAGREB d.d. collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests' and visitors' needs. Information may be collected as part of: (i) fulfilling reservation or information requests, (ii) purchasing products, (iii) registering for program membership, (iv) submitting a job application, or (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavor to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfill special requests (e.g., health conditions that require special room accommodations).

PURPOSE FOR COLLECTION, PROCESSING, AND DISCLOSURE:


Collection & Use

HUP-ZAGREB d.d. is fully committed to providing you with information about the collection and use of personally identifiable information (PII) furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:

  • providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order)
  • marketing and communications with you in relation to the products and services offered by HUP-ZAGREB d.d., our strategic marketing partners, and other trusted third parties
  • performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities


You will always be offered the choice not to submit your PII or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.

Processing and Disclosure

In most cases, the information you provide is added to a local or global database. In the course of processing your information, it may be necessary to transfer your PII to HUP-ZAGREB d.d.'s affiliates, and properties within the HUP-ZAGREB d.d. system. As a general practice, HUP-ZAGREB d.d. does not sell, rent, or give physical possession of your PII to unaffiliated third parties outside the HUP-ZAGREB d.d. system. Situations in which HUP-ZAGREB d.d. may disclose your information to others include:

  • when we have received your consent to do so
  • in situations where sharing or disclosing your information is required in order to offer you products or services you desire (e.g., a vacation package)
  • when companies or services providers that perform business activities on behalf of HUP-ZAGREB d.d. require such information (e.g., credit card processing, customer support services, market research administration or database management services)
  • when a hotel or other property leaves the HUP-ZAGREB d.d. system and access to your PII is necessary to facilitate business operations or meet contractual obligations
  • in the event HUP-ZAGREB d.d. is merged or acquired by another company
  • to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order
  • in case of emergency such as to safeguard the life, health, or property of an individual


If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your PII and abide by applicable privacy laws and regulations.

CONSENT:

As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new HUP-ZAGREB d.d. products and services, or upcoming HUP-ZAGREB d.d. special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting HUP-ZAGREB d.d. directly.

In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, HUP-ZAGREB d.d. may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION:

Some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your PII will be completely removed from our databases in response to your request.

SECURITY SAFEGUARDS:

HUP-ZAGREB d.d. recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All HUP-ZAGREB d.d. owned web sites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although "guaranteed security" does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including "firewalls" and the use of up to 128-bit encryption based on a Class 3 Digital Certificate. This allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.

ON-LINE TECHNOLOGIES:

HUP-ZAGREB d.d. may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer's hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to a HUP-ZAGREB d.d. web site.

Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. HUP-ZAGREB d.d. cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.

HUP-ZAGREB d.d. also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. HUP-ZAGREB d.d. may use this information to improve marketing programs and content.

LINKS TO OTHER WEB SITES:

In order to anticipate your needs, HUP-ZAGREB d.d. provides links to other web sites for your convenience and information. HUP-ZAGREB d.d. is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while HUP-ZAGREB d.d. will protect your information on HUP-ZAGREB d.d. owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.

MINORS:

HUP-ZAGREB d.d. does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future HUP-ZAGREB d.d. marketing communications.

CONTACT US:

If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from HUP-ZAGREB d.d. in the future, you can contact us:
by e-mail:
by telephone:
by writing to us at:
HUP-ZAGREB d.d.
Trg Krešimira Ćosića 9
HR 10000 ZAGREB
CROATIA

UPDATES TO THE PRIVACY STATEMENT:

HUP-ZAGREB d.d. may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.



Revised: September 27, 2007.


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